Missing registration on Proshow Producer

The registration works now at least for me. You should try too.

The servers are back up, you will need your registration key from the original email sent to you. If you still get the trial banner reboot your PC and try again.

My PC and Laptop are back up as of 1:30PM.

Bob

Success. Thank you all. 

@joshua

I'm very frustrated.  I am completing a graduation ceremony video for our high school.  Got it done in proshow producer, which I've been using for 5 years now.  Published it, sent it out to our admin and now changes need to be made.  Once I made the changes, I went to republish it. Now it won't republish without a watermark stating its an evaluation.  I purchased this and all the upgrades.  When I try my old activation keys its says their not recognized.  So like other's I decided to go to Photopia director, since it was recommended.  Everything moved over just fine, but I can't publish the d*** thing.  I needed this, like, yesterday. I have a group of seniors that really need this to boost their moral.  I put in a support request, but am waiting to hear back.  I have shut off my virus protection during publishing, turned off background running apps, but it will only give me up to the first 8 minutes (its 28 minutes long).  

HELP ME PLEASE!!!

The good news is, the registration key has been restored.

Paul

@stranger2156

Not as of 2:00 PM today. 

Now that I've entered the registration information, when I export I'm no longer seeing just a watermark, the entire video shows a message: "This software may be in use illegally." And leads me to this unhelpful link: http://photodex.com/amnesty . Anyone else? Has anyone exported successfully?

It would be nice if Proshow Producer would come out with a patch even if we have to make a onetime payment for it like $100, that would allow us to register without the server.

Posted by: @anna_latino

Now that I've entered the registration information, when I export I'm no longer seeing just a watermark, the entire video shows a message: "This software may be in use illegally." And leads me to this unhelpful link: http://photodex.com/amnesty . Anyone else? Has anyone exported successfully?

I have the same Mark on export as of 6/5/20 YET yesterday I exported fine (No Mark) after the servers came back up.  

I searched and found this forum on behalf of a friend who is a long time supporter of Proshow Gold and has paid for every update until the last version. She creates slide shows to entertain seniors and relies of the app to do her work. When it suddenly reverted to a Trial version earlier this week she was understandably very upset and this morning when I told her that the 'validation' servers were now back on line she was relieved. She entered her serial number and the app came back to life.

I have been using computers for many years and have never (or rarely)  heard of an app that will 'call home' after a valid registration code has been entered. I can understand that an activation server is needed when doing a re-install ... but not after the app is properly activated!

When Adobe acquired Macromedia they provided perpetual keys to all registered users and those special keys (similar to what beta testers use) would never expire and did not require an activation server to validate them.

https://helpx.adobe.com/x-productkb/policy-pricing/macromedia-legacy-activation-error.html

This obviously opens a door to unauthorized use by folks who did not pay. But to deny access to software that was fully paid for does not seem to be an appropriate solution either.

I hope whoever's still involved with what's left of Photodex will find a way to do the right thing.

RP_Mtl

I have the same problem that others are having... I can't publish anything after having this program run for years now. I really hate this now... I am not going to sign on to anything else with these people. After paying in good faith that I had ownership of the program that have closed it and stopped it from running. I have a good mind to complain to the BBB and AG of Texas...  I have had ProShow Gold for years and now all I see is this program maybe running illegally...REALLY... what's illegal is the company stopping so many people from using their software that they have purchased. I am up-set!!

@robert-mcmurray

I have had this program for over 5 years... I don't know if I have that information anymore. This is crazy... 

We're right there with everyone on these ProShow activation issues.  Hopefully, they'll get those activation servers working properly again at some point so that everyone who wants to continue working with ProShow can do so.  Unfortunately, we don't have any control over their servers / infrastructure.

If anyone is having trouble with Photopia Creator / Director, please reach out through our Contact Us form and we'll be happy to help.

Posted by: @dre77288

@robert-mcmurray

I have had this program for over 5 years... I don't know if I have that information anymore. This is crazy... 

If you really didn't keep a copy of (or cannot find) your activation key you might consider using a utility such as Belarc Advisor which will show what serial numbers you have associated with the software installed on your computer and it might reveal your Proshow Gold activation key even if the software itself is not properly recognizing it. You could then reactivate it on the now working activation/validation server.

Just a thought ...

I have reached for hours looking for my registration number I can't find it. I have found email when they there CompuPic and even the exe. file for both ProShow Gold and CompuPic Slidshow but not registration number. I am going to start looking for something else to use... I can not continue on like this. Does many one know of something else?