Notifications
Clear all

Missing registration on Proshow Producer

Page 3 / 3

David Gagnon
(@djohng)
Member
Joined: 2 years ago
Posts: 1
 

I am also with the group here.  I've been a loyal Producer User for years....purchased / upgrades, all add-ons etc...went to render my daughter's 16th birthday video - only to be presented with "Illegal Software Use"  WTF ?!

I paid for my upgrades ever year, and have the registration codes and associated emails to prove it including an email from through July 2019...and because the servers are down...it cant validate?

….and now their new company wants me to upgrade to their new platform....really???


ReplyQuote
Joshua
(@joshua)
Member Admin
Joined: 4 years ago
Posts: 1185
 

@dre77288

I'm sorry to hear that you're unable to find that ProShow registration information.  Your eMail is about the only place that information might still be available, given that Photodex is shutdown.

If you haven't given our software a try, that's probably a good place to start.  Photopia Creator / Director can import existing slideshows, slide styles, transitions, and other content from ProShow.  Here is a quick comparison between ProShow and Photopia, along with a more detailed comparison between Creator and Director.

https://photopia.nl/proshow/

https://photopia.nl/compare-products/


ReplyQuote
Joshua
(@joshua)
Member Admin
Joined: 4 years ago
Posts: 1185
 

@djohng

Please note that Photopia is not part of Photodex and we don't have any control over their activation servers, which seem to be having some trouble recently.  Understanding a bit about how their system is supposed to work, your best option is probably going to be a periodic check of their activation system, which can be done by re-registering that ProShow installation.  If the registration is accepted, try to output your show(s) again.  I'm sorry we don't have a better option for you.  Unfortunately, this is an issue we can't resolve from our end.


ReplyQuote
John N
(@bailey)
Member
Joined: 2 years ago
Posts: 4
 

All good here now THANK YOU!


ReplyQuote
Russell Proulx
(@rp_mtl)
Member
Joined: 2 years ago
Posts: 3
 
Posted by: @dre77288

I have reached for hours looking for my registration number I can't find it.

Hi André. I just checked a Belarc Advisor report for my friend's computer and while Photodex Proshow Gold is listed as an installed app no other info is provided. So that route is not worth wasting your time on.

The only other thing I can suggest is searching old emails for the one where they sent you the key, or restore a backup for your computer to a time before the problem hit. Yours is a lesson on the importance of keeping software keys in a safe place as well as keeping good backups of your computer.

It's really unfortunate if you don't find the key ... and I don't imagine there's anyone home at Photodex who could help recover your serial number based on your registration information...

This post was modified 2 years ago by Russell Proulx

ReplyQuote
Rich W
(@rkw0624)
Member
Joined: 2 years ago
Posts: 0
 

@djohng

I'm in the same boat. Any reply from them?


ReplyQuote
FRANK CORMIER
(@bigshot)
Member
Joined: 2 years ago
Posts: 1
 

@rp_mtl   Thanks for that , my Proshow Producer stopped working after a Microsoft upgrade. I've found the registration key email with the key. The programme will not accept the key because it links to online server of Proshow which is now closed down. So my program no longer works.

I just happened to have another computer(desk top) which is an earlier version of windows ten and my programme (Proshow Producer) works perfectly on that. Is there some other way of of entering the key through a backdoor?........Your thoughts    


ReplyQuote
Cynthia McAtee
(@cynthia-mcatee)
Active Member Customer
Joined: 3 years ago
Posts: 5
 

I have the same problem. I spent hundreds of dollars on this product as I have every style pack they made. I had to replace my hard drive as it was unstable--so I opted for a Solid State Drive. I have all the registration codes for several generations of the product. It tells me that the Activation Server is Unavailable. We were told before the company dissolved that we would have access to products we already purchased. I have the codes. I made sure they were saved to external drives. Why would I trust a new business--this one--Photopia, created from the old one--Photodex, that left me high and dry without a way to even edit past videos? This is terrible. I am not going to purchase anything from this company because they are tied to the bad practices of the old company.


ReplyQuote
Cynthia McAtee
(@cynthia-mcatee)
Active Member Customer
Joined: 3 years ago
Posts: 5
 

From an email I got and kept from 2020:

"You can continue to use ProShow desktop software indefinitely. You will still be able to install, activate, and use ProShow Gold and ProShow Producer."

Really? Why can't I then? I have all my registrations but get a pop up error.


ReplyQuote
Robert McMurray
(@robert-mcmurray)
Reputable Member Customer
Joined: 3 years ago
Posts: 297
 

@cynthia-mcatee on Facebook head over to Photodex Proshow & Photopia Users Support and check out the Feature section for a work around. 

Bob


ReplyQuote
Cynthia McAtee
(@cynthia-mcatee)
Active Member Customer
Joined: 3 years ago
Posts: 5
 

Thanks. I found the 3 files and so far it works. I loaded all my extras too and made a test video. 


ReplyQuote
Page 3 / 3
Share:
Close Menu
×
×

Cart