creator crashing  

  RSS

Richard Hotmer
(@richard-hotmer)
New Member Customer
Joined: 4 months ago
Posts: 2
25/03/2020 3:06 pm  

Has anyone had problems with the creator crashing. I was running the creator on my old dell pc and had a lot of issues with it crashing, freezing up. I contacted support and said to disable my anti- virus. It seemed to help but not that much. I just purchased a new dell xps and I'm still having issues. I tried to make a video file to publish on you tube and it got to about 50% and stopped. everything froze up. I've asked for a refund. I never had any problems with the proshow gold.

rhjetman72@gmail.com


Quote
Joshua
(@joshua)
Member Admin
Joined: 1 year ago
Posts: 916
28/03/2020 2:39 am  

@richard-hotmer

We've sent a reply to your most recent eMail feedback regarding some of our earlier troubleshooting steps.  Please get back to us on that eMail at your earliest convenience as we would very much like to figure out this issue you've been running into.


ReplyQuote
Michael Fagan
(@michael-fagan)
New Member Customer
Joined: 2 months ago
Posts: 1
18/06/2020 12:48 am  

I also have problems with crashing. Published 2 shows but the 3rd one will not publish It crashes aprox  a minute before the end . I have tried reloading the program, the slides near the crashing point but no success. I have contacted Photopia but not received any assistance as yet . If any onoe can help it would be appreciated.

 


ReplyQuote
Joshua
(@joshua)
Member Admin
Joined: 1 year ago
Posts: 916
18/06/2020 6:30 pm  

@michael-fagan

Please check your eMail for that reply.


ReplyQuote
Jim Martinsen
(@jimmartinsen)
Member
Joined: 5 months ago
Posts: 15
21/06/2020 1:34 am  

@joshua

Joshua - I too have been having problems with Photopia crashing since the most recent upgrade. So, I took your advice and rolled my Creator back to a previous build. It seems to have solved the freezing/crashing issue, but it also wiped out all of my Photopia preferences including where my Photopia files are being saved. So, while the it is a plus to be able the roll the program back, it would be nice if all of the user preferences were not wiped out with the roll back.


ReplyQuote
Joshua
(@joshua)
Member Admin
Joined: 1 year ago
Posts: 916
22/06/2020 4:04 pm  

@jimmartinsen

Please reach out through out Contact Us form so that we can work with you to see what might be going on with those lost Preferences and the freezing / crashing behavior.  Thank you.


ReplyQuote
jill keyes
(@jill-keyes)
New Member Customer
Joined: 3 weeks ago
Posts: 1
25/06/2020 1:13 am  

I just downloaded and subscribed to Creator and it keeps freezing and crashing.  I even went and bought a new laptop and I still can't get it to work.  I need it ASAP!  Please bring back ProShow Gold!


Hatman liked
ReplyQuote
Joshua
(@joshua)
Member Admin
Joined: 1 year ago
Posts: 916
01/07/2020 6:23 am  

@jill-keyes

We've reached out by eMail to the request you sent in through our Contact Us form but haven't heard back.  Please check your eMail for that message and send a reply with the requested information when you're ready.  Than you.


ReplyQuote
Share:
Close Menu
×
×

Cart

Please Login or Register