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Photopia not responding when importing video files associated with a style

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Bonnie Oertli
(@bjoertli)
Member
Joined: 5 years ago
Posts: 91
Topic starter  

I have been having issues with slide styles in the latest version.  When I scroll through my installed slide styles that are associated with a slide style.  I have attached a screen capture.  This happens with many different slide styles so this is just one example.  Photopia gets stuck on "not responding" and I have to close the program and restart.  Please let me know what may be causing this issue.

Thank you, Bonnie


   
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Maggi Derry
(@maggiderry)
Member
Joined: 4 years ago
Posts: 30
 

I am having trouble with that as well - a few of the slide styles in the memorial pack I just purchased get hung up and shut down the program. 


   
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Bonnie Oertli
(@bjoertli)
Member
Joined: 5 years ago
Posts: 91
Topic starter  

@maggiderry I am glad it's not just me.  I have continued testing others and still hangs.  Hope someone can provide a fix.  


   
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Arno Soethout
(@arno-soethout)
Member
Joined: 12 months ago
Posts: 1
 

You are not the only one with this problem. I have the same problem. At the beginning of March I already sent log files to the helpdesk to investigate. I reverted to a version earlier to make it properly work again.


   
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Bonnie Oertli
(@bjoertli)
Member
Joined: 5 years ago
Posts: 91
Topic starter  

Well hopefully it will get fixed soon.  I do find that it seems to install the first one or two video files, then freezes at a "pending" import.  After I force a shutdown and restart, the first imports (before the freeze) are there and then it will import a couple more, and so on.  So, (to me at least) the problem seems to be with importing multiple video files for styles since I don't seem to see it happen if it's just one video file.


   
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