Missing registration on Proshow Producer

I am also with the group here.  I've been a loyal Producer User for years....purchased / upgrades, all add-ons etc...went to render my daughter's 16th birthday video - only to be presented with "Illegal Software Use"  WTF ?!

I paid for my upgrades ever year, and have the registration codes and associated emails to prove it including an email from through July 2019...and because the servers are down...it cant validate?

….and now their new company wants me to upgrade to their new platform....really???

@dre77288

I'm sorry to hear that you're unable to find that ProShow registration information.  Your eMail is about the only place that information might still be available, given that Photodex is shutdown.

If you haven't given our software a try, that's probably a good place to start.  Photopia Creator / Director can import existing slideshows, slide styles, transitions, and other content from ProShow.  Here is a quick comparison between ProShow and Photopia, along with a more detailed comparison between Creator and Director.

https://photopia.nl/proshow/

https://photopia.nl/compare-products/

@djohng

Please note that Photopia is not part of Photodex and we don't have any control over their activation servers, which seem to be having some trouble recently.  Understanding a bit about how their system is supposed to work, your best option is probably going to be a periodic check of their activation system, which can be done by re-registering that ProShow installation.  If the registration is accepted, try to output your show(s) again.  I'm sorry we don't have a better option for you.  Unfortunately, this is an issue we can't resolve from our end.

Posted by: @dre77288

I have reached for hours looking for my registration number I can't find it.

Hi André. I just checked a Belarc Advisor report for my friend's computer and while Photodex Proshow Gold is listed as an installed app no other info is provided. So that route is not worth wasting your time on.

The only other thing I can suggest is searching old emails for the one where they sent you the key, or restore a backup for your computer to a time before the problem hit. Yours is a lesson on the importance of keeping software keys in a safe place as well as keeping good backups of your computer.

It's really unfortunate if you don't find the key ... and I don't imagine there's anyone home at Photodex who could help recover your serial number based on your registration information...