Publishing to bluray disc

@larry-richardson 

Please check your eMail for our response on this issue. Hopefully, this new message will not bounce and we can continue further troubleshooting.

@joshua I have not received any emails from you except the one 5 days ago. You posted that you sent a more recent one three days ago, however, I have not received it. Not sure what's going on. My email is lwrichardson@comcast.net.

@larry-richardson 

We sent a reply on June 13, about 3 days ago. Please check your spam folder for that reply, which was sent from (support@photopia.freshdesk.com). Unlike previous replies, this message did not appear to bounce.

@joshua I just checked my junk mail again and there is nothing there.

@larry-richardson 

We just sent the most recent message once again. Let us know once it arrives.

Larry - maybe I can offer a quick suggestion - apology if it seems trite. You might want to check the folders in your email software for alternative “spam” folders. I have used several email clients and even Outlook which have generated different “spam/junk” folders where they dump suspect emails. Folder names have included SPAM, JUNK, TRASH, and others. I’m wondering if maybe that could be where Joshua’s emails are landing. Again, apologies if you’ve already checked this out. 

Thank you. It isn't trite. I did check my "Junk" folder and found nothing there. I have recently received a couple of emails from Joshua. Am getting some info together for him. He's on top of this now. Very grateful for his efforts.

@larry-richardson 

Hi Larry, I see you have a Comcast email address, I'm not sure it it works the same but I have a Cablevision (Optonline) email which I access with Outlook.  I was having the same missing emails and then logged into the email through a web address and found that Optonline had made a change and there was a spam folder which was not being accessed by Outlook. I found all the emails that I "thought" were never sent. Now I check that every couple of days. Good luck.

Bob

PS, now I'm slowly weaning myself off Optonline to a Gmail account.