DVD not playing

Lisa, I’m having the same problem with both Blu-ray and DVD discs.   I wish I had an answer for you but I can’t get anyone at Photopia to respond to me.

We're currently looking into this issue.  It's not entirely clear what's going on just yet, but we've seen several similar reports and hope to have a solution implemented soon.  For now, try burning those DVD discs with a menu (if you're not already) to see if that helps.

@joshua

Thank you for your reply.  I create the videos for our funeral home.  Our commercial dvd player, Videotel, works fine.  It is with the store bought dvd player that does not work, nor on the windows dvd app that I use to double check the video playability.  We think it is a video codec error, but we certainly aren't computer specialists, just funeral directors.   

I know it must be difficult rolling out the new product, but am loving the layout and ease of program.  It is much more user friendly, keep up the good work. I look forward to continue using this program. 

@planodude

Thank you, I thought I was losing my mind!  My kids will tell you I did a long time ago! ha!  

The confusing part was that the file DID play in our commercial dvd player; just not a store bought player.  ugh!

Joshua -

As you say, one of ("experimental") DVDs I burned worked on one DVD player but not on the other. For the next burn I included a menu and that one worked on both players.

     - Dean A.

This is all good feedback, thank you.  If you don't mind sending over the manufacturer and model numbers on those DVD players, that may also be helpful.  Feel free to send that information through our Contact Us form, where we can get into additional details if that becomes necessary.

Joshua -

The DVD player that played both (menu and non-menu) DVDs is the Coby DVD-224M. (It was an inexpensive CVS store purchase, which I never thought would have lasted this long!)

The DVD player that does not play the DVDs without menus, but does play those with menus is the Sony DVP-SR510H. (This player is only a few months old.)

     - Dean A.

PS: I still would like to find out how I can burn a (regular) DVD and also place an mp4 version of the same show on one disc without having to convert to an ISO first. (In ProShow it was a very simple two-step process which did NOT require an ISO file, where I simply placed the mp4 into a folder whose contents ProShow would burn onto the same disc, and which allowed me to burn multiple--successive--DVDs during the same session.) The only response to my earlier forum entry confuses me (and it uses an intermediary ISO process).

     - Dean

A couple of things to keep in mind when burning a DVD, speed with which you are trying to burn (slower is better) and quality of blank. One or both of these could be the problem when a DVD plays in one player and not the other.

Bob 

Bob -

You're right--I always select a speed lower than the max offered.

     - Dean

@deanathans

Just following up on your "PS" from an earlier post.  While we don't have the option to burn additional files to a DVD from Photopia, we've put this on our feature request list to look at for a future update.

I'm having the same problem as Lisa Foos.  (Using Photopia Creator), we create the ISO, then we burn it to a DVD.  The DVD will not play on our Denon  Model DN-500BD MKII.  However it will play on our Sony BDP-S6700.  We give the slideshow DVDs to the families that have funeral services through us.  The DVDs need to work on variety of players.  Why aren't the DVDs playing?  We did not have this issue with ProShow Gold.
--Takita