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Topic starter
21/11/2019 10:26 am
Having spent a long time categorizing my Effects when I installed the update it wiped them all out. Not very happy.
21/11/2019 10:46 am
Derek,
I noticed something, probably related, my layout settings had been reset to default.
Regards
Douglas
22/11/2019 4:53 am
This appears to be a more general issue, reproducible but unrelated to installing that update. We'll get the problem over to our QA people so that they can get it logged up and sent off for correction. Please hold off on any further categorization changes for now, and thank you for reporting the problem.
22/11/2019 4:53 am
Can you explain what layout settings were changed after installing that update? We're not seeing the problem on this end, but we may not be looking at the same details. Thank you.
22/11/2019 5:03 am
Hello Joshua,
About a week ago I changed the layout by de-selecting the "View/ Centre the Main Preview".
It was always correct when opening Creator.
I did the latest update to 1.0.313 and the layout went back to the default, with "View/ Centre the Main Preview" selected again.
I changed it back and everything stays as I want.
In other words, after installing the update the setting went back to the default.
Regards
Douglas
Topic starter
22/11/2019 7:39 am
What happened was simple. The update uninstalled everything first, including the settings, then installed it was a new program. Even going so far as to ask for my email and giving me another 14 days trial!
22/11/2019 2:04 pm
We've tested the specific scenario detailed in your post but have not been able to reproduce the problem. When the next update is released, please take a moment to see if this issue occurs again. If it does, reach out through our Contact Us form and we'll continue troubleshooting from there.
Thank you.