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[Solved] My License Manage disappearred after I bought my subscription

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Sharon L Swanson
(@sharon-l-swanson)
Member
Joined: 4 years ago
Posts: 5
Topic starter  

I paid for my subscription 10 days before my trial was even up. The payment cleared my bank. I found my Keycode under the License Manage link, but it wouldn't accept my Keycode. I tried again today and the License Manage link is gone. How do I get my Keycode to work so that bar across my pictures will go away? HELP!


   
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Sharon L Swanson
(@sharon-l-swanson)
Member
Joined: 4 years ago
Posts: 5
Topic starter  

Order# 206904 March 13, 2024 Completed $9.95 for 1 item - I need an answer ASAP before my trial expires & I lose the MANY, MANY hours I put into creating a video. After I got my confirmation e-mail, I found the keycode, clicked on License Manage on my Account page, but it would not take my keycode. I thought maybe it just takes time, so I tried again the next day but the License Manage is no longer on my account for that order. My payment posted to my credit card yesterday and I want to clear this up so I can Publish my video without the trial. line across every picture. I am getting very frustrated - I sent this message t9o Support and I reported this here on the forum and I'm getting NO response. I cannot find a phone # to call for help anywhere. HELP!


   
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Stacy Murphy
(@stacy-murphy)
Member
Joined: 2 months ago
Posts: 2
 

Hi, Sharon, Did you find a solution? I am having the same issue. 


   
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Sharon L Swanson
(@sharon-l-swanson)
Member
Joined: 4 years ago
Posts: 5
Topic starter  

@stacy-murphy - I tried everything I could with no response from customer service from 3 different ways to contact them. In a panic, I finally paid another $9.95 and got a keycode. I then disputed the first charge, proving that I had paid twice and the first charge was removed from my credit card.


   
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Janeen Dishman
(@janeen-dishman)
Member
Joined: 1 month ago
Posts: 2
 

Oh no, I am having the same issue .... they're not replying...


   
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Sharon L Swanson
(@sharon-l-swanson)
Member
Joined: 4 years ago
Posts: 5
Topic starter  

@janeen-dishman I tried everything I could with no response from customer service from 3 different ways to contact them. In a panic, I finally paid another $9.95 and got a keycode. I then disputed the first charge, proving that I had paid twice and the first charge was removed from my credit card.


   
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Janeen Dishman
(@janeen-dishman)
Member
Joined: 1 month ago
Posts: 2
 

I tried that and the second one didn't work either...


   
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Sharon L Swanson
(@sharon-l-swanson)
Member
Joined: 4 years ago
Posts: 5
Topic starter  

@janeen-dishman Oh, no...I'm so sorry! I was able to get a keycode when I purchased it the 2nd time. I have no other ideas, but to try to contact Support, but good luck with that!


   
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Dieter Keifert
(@dieter)
Member
Joined: 5 years ago
Posts: 86
 

Hello Sharon,

don't worry, your show won't be lost. I and other users always have big problems getting in touch with Joshua/Photopia. I don't know why contact with Joshua is so difficult. There is no other contact at Photopia. Unfortunately I don't have a solution either. Greetings Dieter


   
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Stacy Murphy
(@stacy-murphy)
Member
Joined: 2 months ago
Posts: 2
 

Keep trying. It finally took my code the 2nd day. Good luck! (and thank you for replying Sharon!)


   
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Nicholas Zelinsky
(@nicholas-zelinsky-9872)
Member
Joined: 1 year ago
Posts: 5
 

There does seem to be a major issue with the new music. I've used it for several weeks after paying. It shows I have an active subscription but none of the music is there. 


   
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Nicholas Zelinsky
(@nicholas-zelinsky-9872)
Member
Joined: 1 year ago
Posts: 5
 

I'm not sure this music is going to work out.  I now can see the music in the library. Last night 3 songs I had used is a show were not able to be downloaded. They library showed them there but they only worked in preview. Today they are not there at all. I don't think creators can depend on music files being there between edits


   
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Nicholas Zelinsky
(@nicholas-zelinsky-9872)
Member
Joined: 1 year ago
Posts: 5
 

I'm not sure this music is going to work out.  I now can see the music in the library. Last night 3 songs I had used is a show were not able to be downloaded. They library showed them there, but they only worked in preview. Today they are not there at all. I don't think creators can depend on music files being there between edits


   
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Nicholas Zelinsky
(@nicholas-zelinsky-9872)
Member
Joined: 1 year ago
Posts: 5
 

Support was able to correct the issue


   
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