Fonts Crash Directo...
 

[Solved] Fonts Crash Director  

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Travis Childs
(@travis-childs)
New Member Customer
Joined: 10 months ago
Posts: 2
06/01/2020 5:57 pm  

Hi...I have many fonts (mostly ttf) on my computer. I just recently installed, registered, and activated photopia Director. When I create a slideshow and go to add text onto a slide...when I try to choose a font from the drop-down list...it'll scroll through about 30 fonts, but eventually will freeze and crash the program. Anyone else suffering this problem? 

Thanks.

running windows 10
running photopia Director as Admin


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Robert McMurray
(@robert-mcmurray)
Estimable Member Customer
Joined: 12 months ago
Posts: 243
06/01/2020 8:00 pm  
Posted by: @travis-childs

Hi...I have many fonts (mostly ttf) on my computer. I just recently installed, registered, and activated photopia Director. When I create a slideshow and go to add text onto a slide...when I try to choose a font from the drop-down list...it'll scroll through about 30 fonts, but eventually will freeze and crash the program. Anyone else suffering this problem? 

Thanks.

running windows 10
running photopia Director as Admin

@travis-childs

Use the “Contact Us” in the Support drop down. 
Joshua just answered a few questions that were posted in the forum 2 months ago. Fastest response is the support link, less than 24 hours. 

Bob

Bob McMurray
Jersey Shore


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AndyW
(@andyw)
Member
Joined: 12 months ago
Posts: 53
06/01/2020 8:14 pm  

Travis,

As Robert said, best to use the contact us form for faults.

By all means do a search on the forums to have a look if anyone has had similar issues previously but still send support a message as well as they don't seem to come on here much.

FYI I did have issues with fonts at first but a different issue than yours and they did work to fix that issue. (not rendering the fonts correctly). Lock ups seem to be a recurring issue with the problem and have occurred  when doing various tasks. I know they are working on it and need as much info as they can get to sort these.

A

 


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Joshua
(@joshua)
Member Admin
Joined: 2 years ago
Posts: 970
08/01/2020 6:54 am  

@travis-childs

Thank you for reaching out through the Contact Us form.  If this issue occurs again, please let us know.


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