Cannot load any ima...
 

Cannot load any images in the Trial version of Creator  

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ckay
 ckay
(@ckay)
Member
Joined: 9 months ago
Posts: 3
15/12/2019 3:12 am  

I just installed the trial version of Creator. It will not let me load any content (photos). When I select photos and click "add", in the timeline view every images says "missing file". I have tried several times. The images are absolutely in the folder I am navigating to. I have no idea what the issue is.


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ckay
 ckay
(@ckay)
Member
Joined: 9 months ago
Posts: 3
15/12/2019 3:25 am  

Screenshot #1. You see selected images.

This post was modified 9 months ago by ckay

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ckay
 ckay
(@ckay)
Member
Joined: 9 months ago
Posts: 3
15/12/2019 3:27 am  

Screenshot #2. After selecting all images, I click "OK" bottom right corner. And this what I see.

 


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Joshua
(@joshua)
Member Admin
Joined: 1 year ago
Posts: 956
05/01/2020 6:33 am  

If you're still seeing this issue in Creator, please reach out through our Contact Us form so that we can work with you to figure out what is going on.


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Tim Watson
(@timwatson)
Member
Joined: 8 months ago
Posts: 1
14/01/2020 1:34 pm  

I am having the same problem. Is there a fix?


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Ran Tsabari
(@rantsabari)
Member
Joined: 8 months ago
Posts: 3
21/01/2020 1:01 pm  

I downloaded the Trial version and edited a project but every time I try to Publish, it gives me a "failed" massage. I tried several formats getting only "failed" . what may be the reason for it


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Joshua
(@joshua)
Member Admin
Joined: 1 year ago
Posts: 956
21/01/2020 5:17 pm  

@timwatson

Please get in touch with us through our Contact Us form so that we can troubleshoot this issue with you further.  There may well be a workaround, but it depends on what exactly is making the issue happen on your machine, as there could be different causes.


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Joshua
(@joshua)
Member Admin
Joined: 1 year ago
Posts: 956
21/01/2020 5:27 pm  

@rantsabari

I'm not sure what might be causing this 'failed' message during output.  Please get in touch with us through our Contact Us form so we can troubleshoot the issue further.


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Dieter
(@dieter)
Member
Joined: 10 months ago
Posts: 33
22/01/2020 11:28 am  

Hello Forum,

Screenshot #2. After selecting all images, I click "OK" bottom right corner. And this what I see.

I have the same Problem in Creator. I load an image in Creator and it reports "Missing Files". At the moment I can't work with Creator because he doesn't

accept Pictures.

I have already reported to Photopia

 

Best regards   Dieter


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Joshua
(@joshua)
Member Admin
Joined: 1 year ago
Posts: 956
23/01/2020 2:51 am  

@dieter

Please look for a reply to your eMail inquiry on this issue.  Thank you.


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Judson
(@judson)
Active Member Customer
Joined: 9 months ago
Posts: 17
23/01/2020 4:25 pm  

@joshua

Many thanks for responding. However, as an advanced user of ProShow Producer I have elected to evaluate Photopia Director over Creator as the tools available there are much more to my liking. That being said, Director still has its quirks and needs more work to be ready for Prime Time.

Judson


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Joshua
(@joshua)
Member Admin
Joined: 1 year ago
Posts: 956
24/01/2020 3:34 am  

@judson

Please send over any bugs you run into, using the Contact Us form.  We're happy to field that feedback, help with temporary workarounds, and make sure those problems get to the right people so they can be resolved.


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Ledge1962
(@ledge1962)
Member
Joined: 11 months ago
Posts: 16
25/01/2020 7:04 pm  

@joshua

Hi Josh, 

The idea of the forum is to find answers to problems so we don't have to contact Support each time, so can the responses be Emailed to the Requester, but also be published here?

 

Thanks

G

 


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Joshua
(@joshua)
Member Admin
Joined: 1 year ago
Posts: 956
26/01/2020 6:12 am  

@ledge1962

We can certainly make an effort to get resolutions, workarounds, and information of that nature fed back to the forum where appropriate.  Our goal is to make the program work properly in the first place, reducing the need for people to go looking for these answers at all.  I've also found that in many cases the original poster will contribute this feedback on their own when relevant. 


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