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Lisa
 Lisa
(@lisa-hairabedian)
New Member Customer
Joined: 3 years ago
Posts: 3
Topic starter  

I am trying to add audio files from my iTunes library and continue to run into issues. The songs show up but then when I insert it into the slideshow, its 2 seconds long and plays no music. Anyone else have a similar issue. At this time, I am unable to add my own music. Thanks for any insight you can provide.


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Robert McMurray
(@robert-mcmurray)
Reputable Member Customer
Joined: 3 years ago
Posts: 298
 

@lisa-hairabedian

Lisa, have you converted them to mp3 files? You can convert right in iTunes. 

To convert an existing track to MP3, find the song in your iTunes library and highlight it. Next, go to File > Convert > Create MP3 version, and iTuneswill duplicate the existing tracks but in the new format.

Bob


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Joshua
(@joshua)
Member Admin
Joined: 4 years ago
Posts: 1185
 

@lisa-hairabedian

Please reach out through our Contact Us form if you'd like to work on this audio import issue.  I'm confident we can get this problem resolved.


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William Castor
(@ashrali)
Member
Joined: 2 years ago
Posts: 2
 

you should try to download a professional converting tool to change the music's format. I'm using AMusicSoft,  it is totally free to convert audio file, and can easily convert any audio file and with absolutely no losses in quality

 


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William Castor
(@ashrali)
Member
Joined: 2 years ago
Posts: 2
 

For people who ask, i put the official website link here

https://www.amusicsoft.com/apple-music-converter/


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Robert McMurray
(@robert-mcmurray)
Reputable Member Customer
Joined: 3 years ago
Posts: 298
 
Posted by: @ashrali

For people who ask, i put the official website link here

https://www.amusicsoft.com/apple-music-converter/

Why purchase another program when iTunes gives you all the tools you need to convert right in the program??


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Richard Elliott
(@richard-elliott)
New Member Customer
Joined: 3 years ago
Posts: 2
 

You guys are having issues with YOUR latest software update and not letting us know, I finished my project in Pinnacle and it worked fine. Just tell us the truth and give us the support that we are paying for.


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Joshua
(@joshua)
Member Admin
Joined: 4 years ago
Posts: 1185
 

@richard-elliott

I'm sorry to hear that you're running into some trouble with the latest update.  It looks like you've reached out to us by eMail with the exact same message as part of an ongoing troubleshooting conversation.  Please look for a reply to that eMail, where we still have a few unanswered questions about the problems you're running into.  Our goal here is to get these issues reproduced so they can be resolved and we need a bit more information from you to keep that process on track.

Thank you.


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Richard Elliott
(@richard-elliott)
New Member Customer
Joined: 3 years ago
Posts: 2
 

Can someone give me a quick call? We can resolve this very quickly making sure we are speaking apples to apples.


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Robert McMurray
(@robert-mcmurray)
Reputable Member Customer
Joined: 3 years ago
Posts: 298
 
Posted by: @richard-elliott

Can someone give me a quick call? We can resolve this very quickly making sure we are speaking apples to apples.

Something tells me you are not talking Apples to Apples because you are posting in a thread that is about converting iTunes music to mp3. 🥴

Bob


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Joshua
(@joshua)
Member Admin
Joined: 4 years ago
Posts: 1185
 

@richard-elliott

It looks like you've reached out with the same request by eMail.  Please look for our reply and we'll continue working with you through that medium to get these issues resolved.  Thank you.


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