Registration key says it's "invalid"  

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Meredith Burkett
(@meredith-burkett)
New Member Customer
Joined: 1 month ago
Posts: 1
24/02/2020 5:40 pm  

Anyone else have this issue? I cannot get the program to begin because it says my registration key is invalid.


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Frank van de Ridder
(@fvdridder)
Member
Joined: 3 months ago
Posts: 1
05/03/2020 1:27 pm  

Yes, I just had the same problem. The window asking for it has been setup rather poorly. First it asks for your email address and the line below (which is not really visible) you have to click and enter the registration key there. Bit of a stupid design if you ask me.


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Joshua
(@joshua)
Member Admin
Joined: 1 year ago
Posts: 815
13/03/2020 3:01 am  

@meredith-burkett

It looks like we never got a reply from our most recent eMail exchange.  If you're still having trouble, please reply to that message so we can help to get this issue resolved.


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Joshua
(@joshua)
Member Admin
Joined: 1 year ago
Posts: 815
13/03/2020 3:03 am  

@fvdridder

Please let us know how we can make that registration window more intuitive.  It seems straight forward to us, but of course we're a bit biased.  8)


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