Registration key says it's "invalid"
Anyone else have this issue? I cannot get the program to begin because it says my registration key is invalid.
It looks like we never got a reply from our most recent eMail exchange. If you're still having trouble, please reply to that message so we can help to get this issue resolved.
Please let us know how we can make that registration window more intuitive. It seems straight forward to us, but of course we're a bit biased. 8)
Again I only use the Windows version but maybe it is the same, open Creator and open an existing project or start a new project. Click on the Help tab at the top and choose Enter Registration from the drop down.
Bob, I really appreciate your help. Apparently, the Windows and Mac screens are a little different because I didn't see a "help" tab when I opened the project. Then, I thought that if I tried to publish the project the program would ask for my registration. That didn't happen but somehow, mysteriously, the program seemed to recognize my registration and went ahead and started the process to produce a DVD. Something doesn't seem quite right, yet, because I didn't get a message saying that the DVD burn process is done. I'll play around and see what happens next. I've also sent an email to Support but haven't heard from them. I think we're on the right track here.