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HELP please - lost show


Patricia Proskurniak
(@patricia-proskurniak)
Active Member Customer
Joined: 3 years ago
Posts: 5
Topic starter  

UPDATE:  I rebooted the software and then it opened fine.  Good grief - if I hadn't already lost my hair to chemo, I know it would've all fallen out at once!

 

I seem to have lost the show I have been working on for days.  I had opened a new file to play with a photo and make a video out of it to add in a slide and when I went back to the show I've been working on, it has no slides anymore!  Is there a back-up somewhere I can load up?

 

Patricia Proskurniak

This topic was modified 7 months ago by Patricia Proskurniak

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Patricia Proskurniak
(@patricia-proskurniak)
Active Member Customer
Joined: 3 years ago
Posts: 5
Topic starter  

It says that there are slides etc before opening the file but when I do it's empty!  I've attached a photo of what the file says it consists of.

 

Patricia Proskurniak


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Russell Burke
(@russell-burke)
New Member Customer
Joined: 8 months ago
Posts: 3
 

I had a somewhat similar problem after putting in over 400 slides and adjusting the timing, when I opened the project today all of the slide timing had been automatically adjusted with different times. The first song is now over 20 seconds longer than it was last night, and it gets worse. Technical support told me that the automatic slide time adjustment was fixed two years ago. I have no idea what if anything I can do. If you got a backup file that would be a start...


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Russell Burke
(@russell-burke)
New Member Customer
Joined: 8 months ago
Posts: 3
 

Fortunately found the backup on the system and only lost three hours...


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Patricia Proskurniak
(@patricia-proskurniak)
Active Member Customer
Joined: 3 years ago
Posts: 5
Topic starter  

@russell-burke I’m about to add audio to my show - I’ll make sure not to close it until I’m finished. It’s less than 10 min - so shouldn’t take too long to do.


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Russell Burke
(@russell-burke)
New Member Customer
Joined: 8 months ago
Posts: 3
 

One thing I just learned is that you should save any major corrections as a new project. I had been just clicking "save" and thought I lost all my edits when the file was somehow corrupted. Fortunately I know an IT guy who walked me through finding a backup file and I was able to open the backup and had only lost a few hours of work...he suggested just saving iteratively as a new project. Duh!


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Robert Sinclair
(@robert-sinclair-2660)
New Member Customer
Joined: 5 months ago
Posts: 1
 

@russell-burke This software really sucks, doesn't it!!!


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