Video in Windows Ex...
 

[Solved] Video in Windows Explorer but not in Photopia Browser  

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PlanoDude
(@planodude)
Member
Joined: 7 months ago
Posts: 8
10/01/2020 8:44 pm  

After editing a Video (.mov) in Microsoft Movie Maker, I saved the resulting .mp4 back into the original folder.  However, the .mp4 video does not show up in the Photopia Browser.  It is visible in Windows Explorer but not the Browser.  

Comments are appreciated.


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Joshua
(@joshua)
Member Admin
Joined: 1 year ago
Posts: 929
14/01/2020 7:18 am  

It's possible that the Browser in Photopia got out of sync somehow.  Try switching folders, or select something like the Gradient option, to see if those videos are both present when you return to the original folder.  If not, drop us a report through the Contact Us form on our website and we'll dig into things further through eMail.


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SusanW
(@susanw)
Member
Joined: 9 months ago
Posts: 41
17/01/2020 5:48 pm  

@joshua  I had the same issue. I exited the program, opened it up this morning and the mp4 showed up and I was able to import it. Thanks!


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Joshua
(@joshua)
Member Admin
Joined: 1 year ago
Posts: 929
21/01/2020 6:22 am  

@susanw

Thank you for the additional information on this issue.  We've escalated the problem to our QA team.  With any luck they'll be able to figure out what's going on.


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