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Trial version - program closes on opening 'browser' tab  

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ErikThijs
(@thijs-erik)
New Member Customer
Joined: 3 weeks ago
Posts: 3
03/01/2021 4:52 pm  

Since I used Proshow in the past, I decided to give Photopia a try. Downloaded the Creator edition today.

Issue 1: Avira kicks in and flags the installer as a virus (since it's a program that downloads content from the web), solution 1: temporarily disable AV while installing.

Issue 2: Start program, activate trial mode, and open show/create new show removed link As soon as I open the 'browser' tab, I see the window for a split second and then the program closes. Is reproduceable 100% of the time on my laptop...

Any ideas what could be wrong? Limitation of Trial Version?

Hope to find a solution so I might buy the product... Glad I did the trial run first 🙂

Erik


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ErikThijs
(@thijs-erik)
New Member Customer
Joined: 3 weeks ago
Posts: 3
03/01/2021 4:57 pm  

Update: left the program 'open' for a few minutes, and now the crash seems to be gone... Still no clue on what caused the issue though...

Update 2: tried adding a new photo to a slide show: bingo - app closes...

This post was modified 3 weeks ago by ErikThijs

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Joshua
(@joshua)
Member Admin
Joined: 2 years ago
Posts: 1030
07/01/2021 3:26 am  

@thijs-erik

The program certainly shouldn't be crashing. Please reach out through the Contact Us form on our website, when you get a chance, and we'll be happy to look into these crash problems further.


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