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Importing a Proshow Producer file gets a border and drop shadow on all files imported  

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Keith Simonian
(@yaryman)
Member
Joined: 10 months ago
Posts: 20
24/10/2020 12:36 am  

So I import a show created in Proshow Producer and Photopia Creator adds a border and drop shadow to each image. 
I do have a border and drop shadow on all my text, but why is the program adding that to every photo? 
I don't have text on every slide, but the addition of a border and drop shadow happens to every image.


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Joshua
(@joshua)
Member Admin
Joined: 2 years ago
Posts: 997
26/10/2020 12:30 pm  

It looks like we'll need to get a copy of that original show to see what's going on. Please reach out through the Contact Us form on our website to arrange that transfer.


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Keith Simonian
(@yaryman)
Member
Joined: 10 months ago
Posts: 20
06/11/2020 5:09 am  

Yesterday I used the help contact form to try and figure out this problem including sending a copy of the selected show.  
I have received no confirmation that my information was received or that anybody is taking a look at the problem. 

I would assume there would be at least an automated response to the email address I included. 
Looks like I assumed wrong. 


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Joshua
(@joshua)
Member Admin
Joined: 2 years ago
Posts: 997
09/11/2020 11:21 pm  

@yaryman

Please check your email for that reply.


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