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The project file cannot be loaded: error code: GenericError  

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Denis Girard
(@denis-girard)
New Member Customer
Joined: 2 weeks ago
Posts: 1
18/11/2020 7:08 pm  

Hi,Each time I want to open  my slideshow, I receive this message error The project file cannot be loaded: error code: GenericError.  I tried different things to open it but nothing work.

Please help me because I need to open it and to finalized this slideshow.

I have to send it as soon as possible.

 

thanks a lot for your help

 

Denis


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Joshua
(@joshua)
Member Admin
Joined: 2 years ago
Posts: 997
23/11/2020 6:40 am  

It sounds like the main project file is having a problem. Click on that project from the "Your projects" list then click the "Revert" button. This should allow you to load a previous backup for that project. If you have any trouble with this process, please reach out through the Contact Us form on our website and we'll be happy to provide further assistance.


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